Help Center
We’re here to help you get the most out of Fennec.
Find answers to common questions, learn how features work, or reach out to our support team if you need assistance.
Frequently Asked Questions
Can I use Fennec without joining a group?
You'll need to be in a group to start matching. You can either create your own or join one via an invite, code, or QR scan.
How do group matches work?
What happens when I unmatch a group?
Can I edit my profile after signing up?
How do I change my phone number or email?
What should I do if I forget my password?
Is there a limit to the number of groups I can join?
How can I report inappropriate behavior in a group?
Can I leave a group at any time?
What are the benefits of joining a group?
How do I find groups that match my interests?
Can I block other users?
Are there any fees associated with group memberships?
What privacy settings are available for my profile?
Can I view my group's activity history?
What should I do if I encounter technical issues?
Contact Support
We’re here to help — anytime you need us.
Tell us what you need help with, and our support team will get back to you within 24 hours.